Well, I had purchased a few more pair from them over the summer. Super compfy! But one pair had a minor issue, the pad began to come un-sewn. Well, a quick e-mail which was responded to in less than 2 hours... stating
" Just send them back with the linked form filled out, no Return authorization # needed, We'll replace or repair as needed and return ASAP."So shipped off, and back they came less than a week later, all sewn back up! (probably would have been faster but it was the holiday week/weekend)
Got to say
GREAT SERVICE!!!Unheard of FAST responses to e-mails!! Super easy to deal with!! Wicked fast turn around!! What more can you ask for?!

