Back in '94, i purchased a beautiful Oakley M-Frame package.
With 3-lenses (dark, yellow, clear) and a nice zippered/padded box, i was so happy with them.
A couple of years later the frame broke. I sent it to Oakley (who generated a database and case history, complete with RA#) and they replaced it for free. Recently, just last month, the frame broke again. All the lenses and nosepieces are in perfect shape. Even the padded/zippered box is mint. I figured it was finally over after all these years.
Upon contacting Oakley, they informed me that the M-Frame line is still in full force and that all lenses, over all these years, will fit the M-Frame style frames. In other words, my old lenses fit the new frames and the new lenses fit the old frames. I think that's amazing!
My broken frame is back at Oakley and I will be receiving a new frame for $39 including shipping back to me.
Although many of my ride buds think Oakley is a tad overpriced, all I can say is this:
If product support is this good, it certainly seems well worth it.
I've owned many glasses over the years and Oakley is #1 in my book for customer service and support.
Lets face it, if you ride hard, get dirty, shove your earpieces into your helmet, etc etc , you'll probably break 'em someday. But it's good to know there's support when you need it.
I give Oakley a 10 for product quality AND customer service.
